Question 1

Does MeThreeSixty upload or store my photos?

Accepted Answer

During scanning, the app briefly uses your camera to generate your 3D body model, but all image data is processed securely on your device and deleted immediately afterward. Photos are never saved, transmitted, or stored on our servers. Protecting your privacy and data security is our top priority.

Question 2

I updated to MTS 4.0 and logged in, and I don't see my data.

Accepted Answer

The new update introduced a new login method, and users can create an account using a phone number instead of an email.  Did you log in with your phone number instead of your email?  Please press the gear symbol to access "Settings." At the top, you can see if you are logged into an email or phone number account by checking the "YOUR PROFILE." If you are logged in with your phone number or alternative email, log out. On the login screen, enter your email and log in.

Question 3

My weight display is not matching what I inputted. Why is this happening?

Accepted Answer

Daily fluctuations in body weight, ranging from 1 to 5 pounds (0.5 to 2.3 kg), can occur due to factors such as fluid and food intake, glycogen stores, clothing, and the time of day.

The MeThreeSixty system uses a moving average to smooth out these fluctuations, providing a more stable reading over time. As a result, the weight displayed in the app may differ slightly from what you entered. Scanning more frequently will improve the accuracy of your readings and help the system better adapt to your unique profile.

Question 4

I'm having trouble receiving the pass code. What could be causing this issue?

Accepted Answer

Depending on the email platform's security settings, emails can be found in junk, spam, or deleted inboxes. Network speed and stability will affect the speed at which the email is received. While we strive to ensure our emails are delivered promptly, please check these folders and consider your network conditions when experiencing delays in receiving emails from MeThreeSixty.

Question 5

Does MeThreeSixty provide GLP-1 medications as part of its weight loss support system?

Accepted Answer

We’ve partnered with licensed providers through our sister brand, me360rx, to help our community access medically-supervised GLP-1 treatments in a convenient and affordable way. MeThreeSixty does not directly prescribe or distribute GLP-1 medications.

Question 6

What is the Fitness Index

Accepted Answer

Please read the following info page, https://www.methreesixty.com/fitness-index,  regarding the Fitness Index. In summary, your objective is to increase your fitness index score.

Question 7

My scan failed. What do I do?

Accepted Answer

The app probably had difficulty separating your outline from the background. Please read these tips on getting a scan, HERE.

Question 8

What phone models do you support?

Accepted Answer

For iPhones:
The OS needs to be iOS 17 or later
iPhone 10 and later are supported.

For Android:
The OS needs to be Android OS 9 or later
Most common Android phones are supported.
Samsung Galaxy Z Fold series is not fully supported.

Minimum hardware requirement: 4 GB RAM
1080p front camera capture capabilities.

Question 9

How can I transfer my premium subscription?

Accepted Answer

We are happy to help you with this issue. We need to verify you can log into your new account and your original account using this new version of MeThreeSixty. Once this has been done, we need you to provide those login emails and/or phone number so we can identify your accounts. Please send this information to support@methreesixty.com. We will then make the transfer and notify you when completed.

Thank you for subscribing to our premium service.

Question 10

How many times can I scan?

Accepted Answer

There are no limits to how many scans you can perform.   If you are on a Standard Subscription, there may be a limit on how many scans you can see in your history and how many you can compare.

Question 11

How do I delete my scans?

Accepted Answer

A scan can be deleted on the History tab. 
iOS - “Swipe left” on the scan event to display the “Delete” option. 
Androids -  “Long press” on the scan event to display the “Delete” option. 
Tap on the “Delete” option and confirm that you want to delete the scan to proceed.

Question 12

I am not seeing the Future-Me slider on the MeThreeSixty app. What should I do?

Accepted Answer

If you do not see the Future-Me slider, please log out, close the app entirely, and log in afterward. Logging out and in will cause the app to update the information. The app probably needed to retrieve the information correctly when pinging our server.  If the problem persists after the above step, please delete any scan that does not have the Future-Me slider and try re-scanning.

Question 13

I am having trouble and can't complete a scan, what can I do?

Accepted Answer

Please read our Tips on getting a scan.

Question 14

How do I do a second scan?

Accepted Answer

To begin a new scan, press the “Scan” button, located at the bottom of the screen. Update your weight. Review the instructions video or press the "Skip" button at the top right.

Question 15

Why is my screen black when I try to take a scan on the MeThreeSixty app?

Accepted Answer

A black screen, accompanied by two red/green circles usually means that the MeThreeSixty app does not have connection to the camera or you are using a cellular device that doesn't have a 1080p front-facing camera. To troubleshoot this issue, please ensure that the app has the necessary permissions to access your device's camera. Additionally, verify that your device meets the minimum camera requirements for using the MeThreeSixty app.

Question 16

Can I manually update the individual measurements?

Accepted Answer

We do not have a feature to change the measurements manually. All measurements are acquired from scanning.

Question 17

Do I need to tie up my hair?

Accepted Answer

Yes, long hair needs to be tied into a mid-bun so the app has clear visibility of the neck.

Question 18

Do I need a clean room? (Many variants of this: Can other people be in the pictures, can the TV/fan/other moving object be on, etc...)

Accepted Answer

Our app's ability to generate an avatar depends on how well it can separate your silhouette from the environment. Objects and people in the background or foreground can make it difficult for the app to pinpoint your body outline.

Question 19

Do I need to wear special clothing to scan?

Accepted Answer

For best results we recommend that you scan wearing solid-colored, form-fitting clothing that's a different color from your background, with any wrinkles smoothed out so there is no gap between skin and clothing.  
 
An example of acceptable clothing would be a black compression top and bottoms against a light-colored wall.

Question 20

How much space do I need to scan?

Accepted Answer

We recommend a clear wall area 6 feet wide, but your phone will determine how far it must be to capture your height.
 
You will also need a knee-to-waist high stand for your phone or something to rest it against; such as a chair, computer screen, or even a water bottle! 
 
Example:

Question 21

Under compatibility, the App Store says "Works on this iPhone," but I'm getting a "Your device is not supported" message. Why?

Accepted Answer

The App Store compatibility information is determined by the supported OS version and not the device specification. It's not a piece of information we can edit. The supported phone is listed in the app details section and the FAQ page.

Question 22

Do I still need a scan buddy?

Accepted Answer

You will no longer need a scan buddy to use MeThreeSixty.

Question 23

I don't have an internet connection.  Can I still scan?

Accepted Answer

Our mobile app requires an internet connection in order to process and return your scan results.

Question 24

How accurate is the body-fat percentage measurement?

Accepted Answer

Body fat percentage can be measured in many ways. Check out our published paper comparing Size Stream’s body fat formula against industry standard measurements.

Question 25

My pants waist is much smaller than the reported waist size.  Why don't you show vanity sizing?

Accepted Answer

Size Stream strives to take accurate measurements from the real geometry of your body. Please use your favorite product’s sizing charts to translate your app measures to a brand sizing.

Question 26

Can I wear my glasses?

Accepted Answer

Yes, you can wear your glasses if that is comfortable for you.  Try to avoid bright reflections off your glasses, or any shiny surface, during scanning.

Question 27

Can I scan using my tablet?

Accepted Answer

Our mobile app requires a supported phone. We do not support tablets because of camera quality. Some recent tablet models have higher quality cameras and we are investigating support for these models.

Question 28

I have a beard, can I scan?

Accepted Answer

Yes, if your neck can be seen clearly in photos then you can scan without doing anything special.
 
Otherwise you need to pin up your beard so that your neck can be seen.
 
Besides, no one wants an unruly beard, right?

Question 29

I am pregnant, can I scan?

Accepted Answer

Congratulations! 
 
Yes, you can still scan. Although your measurements may not be as accurate.

Question 30

Why doesn't my avatar look like me?

Accepted Answer

Scanning captures only your body shape and not your face or hairstyle.

Question 31

Why don’t my measurements match when I use a tape measure?

Accepted Answer

There could be a few reasons for this. 
 
Often, however, where you position the tape measure, how tight you hold it and what posture you're in while you measure can change your body shape.

Question 32

How can I access 3D data from MeThreeSixty outside of the app?

Accepted Answer

Unfortunately, at this time, there are no built-in features in the MeThreeSixty app that allow for the export of data. All the information gathered and stored within the app is only available within the app itself.

Question 33

Can I get a 3D print of my scan?

Accepted Answer

We do not provide 3D prints.

Question 34

What resolution should my phone camera be?

Accepted Answer

The front-facing camera needs to be able to take 1080p photos.

Question 35

Do you still need a scan suit?

Accepted Answer

You will no longer need a suit to use MeThreeSixty.  However, for best results, we recommend that you scan wearing skin-tight underwear or skin-tight shorts that are a different color than the wall that you will be standing in front of.
 
Compression tops and socks are also considered acceptable attire.  Make sure to avoid any prints and stripes on clothing.

Question 36

Will I still need a scan mat?

Accepted Answer

You will no longer need a scan mat to use MeThreeSixty.

Question 37

How long does it take for my scan to upload?

Accepted Answer

Typically, the scan is ready a couple of minutes after the upload is complete. If you do not see the results after this time, please try the following steps: 
Log out and close the MeThreeSixty app completely, then log back in and try the upload again. 
Check your internet connection to ensure it is stable and has enough bandwidth for the upload. 
Check your internet security settings to ensure that the MeThreeSixty app is allowed to connect to external endpoints and ping outside of your network.

Question 38

How do I delete my account?

Accepted Answer

Log into the MeThreeSixty app and click on the gear icon in the top left corner to open settings.
Scroll to the bottom of the screen to access "PERSONAL DATA" and select "DELETE MY ACCOUNT."
You will now see the confirmation window stating, "Deleting Account. You are deleting your account. All the stored data will be lost."
Select "Delete" to confirm the deletion of all data and the closing of your account.

IMPORTANT NOTE: We can not recover data once you have confirmed that you want to delete your account. Deleting an account does not unsubscribe the user from the premium subscription. To unsubscribe, navigate to the Play Store or iOS store subscription management settings.

Question 39

How can MeThreeSixty help me determine a healthy range for body-fat percentage?

Accepted Answer

MeThreeSixty's apps use advanced algorithms and measurement tools to analyze your body composition and provide personalized insights. By inputting age, height, weight, and scanning data, the app can calculate your body fat percentage and compare it to recommended ranges based on your unique profile. However, it's important to note that everyone is different, and body-fat percentage recommendations can vary based on age, gender, and fitness level. We recommend consulting with a doctor or healthcare professional for a comprehensive assessment and determining what a healthy body fat range would be for yourself. MeThreeSixty is designed to empower you with valuable information to make informed decisions about your health and wellness.

Question 40

What is a one-time passcode (OTP)?

Accepted Answer

A One Time Passcode (OTP) is a temporary code sent to you for extra security when logging into accounts. It’s valid for only one use and helps protect your information from unauthorized access.

Question 41

How do I subscribe to premium on MeThreeSixty?

Accepted Answer

Premium service can be selected during account creation or at any time after. If you select the free standard level, at any time later you can subscribe. Select the gear symbol at the top left to open the settings menu. Then, scroll down to Subscription and select Unlock Premium. This will allow you to access all the premium features and benefits offered by MeThreeSixty.  Also, if you exceed the free scan history limit, you will see the option to subscribe in the History view.

Question 42

Can I pick which scans I want to access with the standard?

Accepted Answer

No, you can only access the most recent five scans unless you signed up before the 4.0 version.

Question 43

How can I request a refund?

Accepted Answer

The process depends on your device:

For Android Users: Refunds are managed by Size Stream. Please get in touch with Size Stream support for assistance using the support link in the MeThreeSixty app.

For iOS Users: Refund requests should be made directly through the Apple App Store. You can follow the instructions provided here: Apple Support.

Question 44

Do I have to use a one-time passcode (OTP)?

Accepted Answer

The one-time passcode is the only secure method to access the MeThreeSixty account.

Question 45

How do I unsubscribe from premium?

Accepted Answer

To cancel your subscription, you can choose one of the following methods:

Directly through your Google or Apple account:
For Apple: Go to your device's Settings app, tap your name at the top, then select "Subscriptions" to manage and cancel your subscription.
For Google: Open the Google Play Store, tap on your profile icon, select "Payments & Subscriptions," then go to "Subscriptions" to manage and cancel your subscription.

From within the app:
Open the app and navigate to Settings.
Tap on Manage under Subscriptions. This will redirect you to the subscription management page for your local device’s Apple or Google Play account.

Question 46

I manually calculated the measurement using the provided information on MeThreeSixty, but I am getting a different output for the waist-to-hip percentage.

Accepted Answer

Our waist-to-hip ratio uses the measurement labeled "stomach". This approach is aligned with the guidelines established by the World Health Organization (available here: WHO Study, page 5, section 2.1). We understand that labeling conflicts can be frustrating, and we're working on addressing it.

Question 47

Why is my reference scan not set to my first scan?

Accepted Answer

If you're on the free tier and your first scan falls outside of your 5 most recent scans, it will no longer be available as a reference point. To regain access, you have two options:

Option 1: Upgrade to Premium for full access to your entire scan history,
Option 2: Delete any unwanted scans to bring your total within the 5-scan allowance, so your original scan becomes accessible again.

Question 48

Direct sunlight reflecting onto your body can make it hard to complete a scan.

Accepted Answer

If the Sun is casting intense light onto your body some things you can try to do are:
Cover windows.
Move to a location that does not have direct sunlight on the body.
Wait until a different time of day when direct sunlight is not a problem.

Question 49

Clutter in the background can make it hard to complete a scan.

Accepted Answer

Furniture, clothing, mirrors, windows and pictures in the background can make it difficult to detect your scan pose.
 
For best results we recommend that you clear the wall and ground in your scanning area.

Question 50

Baggy or loose clothing cause measurements to be too large.

Accepted Answer

T-shirts and tank tops can have loose sleeves or blousing along the back.
 
It is ideal for men to go topless and for women to wear a torso-baring sports bra.  The ideal bottoms to wear while scanning are solid colored bicycle shorts.  Be sure to smooth out any wrinkles.

Question 51

An error occurred while logging in, please try again later.

Accepted Answer

This problem occur when the device time is not in sync with the server globe time.

Do the following to sync the device time to the globe time.
Close the MeThreeSixty app. Ensure its not running in the background.
Navigate to the mobile device "Automatically Timezone" settings.
 Toggle off and on the settings.
Launch MeThreeSixty.
Sign-in

Question 52

How can I navigate the MeThreeSixty app if the bottom menu is not accessible?

Accepted Answer

At MeThreeSixty, user experience is our top priority. We are currently aware of an issue where the bottom menu is not accessible due to the UI screen not fitting correctly. Our team is actively investigating this problem to find a permanent solution.

In the meantime, we have a workaround that allows you to navigate the app without visible access to the bottom menu. The touch area above the navigation bar remains sensitive and can pick up the options provided by the bottom app menu. Simply tap in this area to access the menu functionalities as you normally would. We apologize for any inconvenience and appreciate your patience as we resolve this issue.

Question 53

Fail to fetch measurement or constant fail scans

Accepted Answer

We are aware of an increase in processing and login issues, resulting in reports of failed scans, long loading periods, and difficulties logging in. Our team is actively working to resolve these issues as quickly as possible. We apologize for the confusion and any inconvenience this may have caused. Thank you for your patience as we work on a solution.

Question 54

Why am I seeing an "out of memory" error when I try to scan?

Accepted Answer

Your device doesn't have enough free RAM available to perform the scan. MeThreeSixty needs at least 2 GB of available RAM at scan time. To free some up:
Close background apps
Turn off background app refresh, location services, and widgets
Restart your device

Question 55

The app says "reposition so your feet can be seen," but my feet are in the frame. Why?

Accepted Answer

The app is having trouble detecting your feet, not seeing them. To help:
Wear contrasting clothing — make sure your pants, socks, and shoes stand out from the floor, and keep your ankles visible (not covered by long pants or high socks)
Use good, even lighting — avoid shadows, backlighting, or dim rooms
Scan on a solid-colored surface — busy patterns can confuse detection

FAQs