The new update introduced a new login method, and users can create an account using a phone number instead of an email. Did you log in with your phone number instead of your email? Please press the gear symbol to access "Settings." At the top, you can see if you are logged into an email or phone number account by checking the "YOUR PROFILE." If you are logged in with your phone number or alternative email, log out. On the login screen, enter your email and log in.

Daily fluctuations in body weight, ranging from 1 to 5 pounds (0.5 to 2.3 kg), can occur due to factors such as fluid and food intake, glycogen stores, clothing, and the time of day.

The MeThreeSixty system uses a moving average to smooth out these fluctuations, providing a more stable reading over time. As a result, the weight displayed in the app may differ slightly from what you entered. Scanning more frequently will improve the accuracy of your readings and help the system better adapt to your unique profile.

Depending on the email platform's security settings, emails can be found in junk, spam, or deleted inboxes. Network speed and stability will affect the speed at which the email is received. While we strive to ensure our emails are delivered promptly, please check these folders and consider your network conditions when experiencing delays in receiving emails from MeThreeSixty.

Please read the following info page, https://www.methreesixty.com/fitness-index, regarding the Fitness Index. In summary, your objective is to increase your fitness index score.

The app probably had difficulty separating your outline from the background. Please read these tips on getting a scan, HERE.

For iPhones:

The OS needs to be iOS 17 or later

iPhone 10 and later are supported.

For Android:

The OS needs to be Android OS 9 or later

Most common Android phones are supported.

Samsung Galaxy Z Fold series is not fully supported.

Minimum hardware requirement: 4 GB RAM

1080p front camera capture capabilities.